FAQ
Straight answers about window cleaning on Oʻahu
If it is not here, call or text us. A human answers.
How do you price a window cleaning job?
Two steps, both on your phone. First, count your panes of glass on the price page and you see a real range instantly: per-pane rates by floor, sliding door panels, louvers, high interior panes and glass railings, with a $250 minimum visit. Second, send 4 photos (one of each side of the house) and our estimator turns the range into a final, exact price, usually the same business day. No site visit. If you are happy with the range, you can skip the photos and ask to be scheduled.
Why do you ask for 4 photos?
One per side of the house shows us every window at once: size, type, screens, anything tall or divided. That is enough to give a firm number instead of a ballpark that changes on the day. Two photos is the minimum we can price from; four is what gets you the tightest price. You can upload them on the form or text them to (808) 207-2939.
How do maintenance plans work?
Pick a schedule and the discount applies to every visit, including the first: once a year saves 5%, twice a year 10%, every 3 months 15%, every 2 months 20%. The discount shows as its own line on the invoice, so the base price is never pre-discounted. You can pick a plan on the price page or just tell us when we send your exact price.
What is included in a full window cleaning?
Glass inside and out, screens removed and washed, frames wiped, and tracks and sills cleaned. Exterior glass is cleaned with a water-fed pole and purified water, which dries spot-free without detergents. Interior glass is squeegeed by hand.
Do you clean screens and tracks?
Yes, on every full-service clean. Screens come off, get washed, dried, and go back on. Tracks are brushed and wiped. Tell us the screen count on the quote form so the price is right the first time.
Exterior only, or inside too?
Either. Exterior-only is popular for maintenance between full cleans and for homes near the ocean where salt builds up fast. Interior-and-exterior is the full reset. Pick one on the quote form and we price both if you want to compare.
Can you remove hard-water spots?
Usually. Mineral spots from sprinklers and sea spray bond to glass over time. We remove them with a non-acidic process that will not scratch. Very old, deeply etched spots may only improve rather than disappear, and we will tell you which case you are in from the photos.
How high can you reach?
Four stories from the ground with our water-fed pole system, and most second-story interiors from a ladder. Taller buildings, lift work, or rope access need a conversation, so call us.
Do you clean French-pane and divided-light windows?
Yes. They take more time per window because every small pane is cleaned individually, so check the French-pane box on the quote form and we will price it correctly up front.
What areas do you serve?
All of Oʻahu: Honolulu, Mililani, Kailua, Kāneʻohe, ʻEwa Beach, Kapolei, Pearl City, ʻAiea, North Shore (Haleʻiwa, Pūpūkea, Waialua), Hawaiʻi Kai, and everything in between. We route the crew by area, so booking a day we are already in your neighborhood can get you a quicker slot.
Are you licensed and insured?
Yes. General liability insurance and workers' compensation on every tech. Certificates of insurance are available on request for property managers and commercial accounts.
What if it rains?
Light passing showers do not affect purified-water exterior cleaning; the glass dries clean. If weather genuinely spoils the result, we come back and redo the affected windows at no charge.
What is your guarantee?
If a window is not clean when we leave, tell us and we come back and fix it. We call it the Clarity Guarantee, and it is the reason most of our work is repeat customers and referrals.
How often should windows be cleaned on Oʻahu?
Twice a year is the norm. Oceanfront, windward, and homes under trees or near sprinklers often go quarterly for the exterior, and screened-in lanais benefit from an annual screen wash. We offer scheduled maintenance pricing if you want it handled automatically.
Do you offer commercial and storefront cleaning?
Yes. Storefronts at Ala Moana, Waikīkī, Kailua town, Ka Makana Aliʻi, and across the island, on weekly, biweekly, or monthly routes, plus one-time cleans for restaurants, offices, and medical suites. See the commercial page.
Do you work with HOAs and property managers?
Yes. We run a group-rate program for low-rise condos and townhome communities: one scheduled visit, individual owner sign-ups, and a per-unit rate well below one-off pricing. Details on the property managers page.
How do I pay?
Card, bank transfer, or check after the job is done and you have looked at the windows. Commercial accounts can be invoiced monthly.